Digoo Dg-series User Manual .pdf

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Digoo​ ​DG-Series Cloud​ ​Storage​ ​WiFi​ ​Camera Operation​ ​Manual

Thank you for purchasing our DG-MYQ Cloud Storage WIFI Camera. Before you use, please read the instruction carefully and if you have any questions, don’t hesitate to contact us.

Content Part​ ​1:​ ​Main​ ​Function​ ​Description Part​ ​2:​ ​How​ ​To​ ​Download​ ​Mobile​ ​APP Part​ ​3:​ ​Quick​ ​Guideline 1.​ ​Register​ ​an​ ​Account 2.​ ​Add​ ​The​ ​Camera 1)​ ​Scan​ ​QR​ ​Code​ ​Method 2)​ ​Wired​ ​Network​ ​Method​ ​(Only​ ​support​ ​LAN​ ​port​ ​device) 3)​ ​Wi-Fi​ ​Network​ ​Method 3.​ ​APP​ ​Functions​ ​Introduce 1)​ ​Online​ ​Video​ ​Watching​ ​Interface 2)​ ​Cloud​ ​Video​ ​Playback​ ​/​ ​Edit 3)​ ​Favorites​ ​Video​ ​Playback​ ​/​ ​Share 4)​ ​Close/Open​ ​the​ ​Camera,​ ​Set​ ​Your​ ​Monitoring​ ​Plan 5)​ ​Cloud​ ​Storage​ ​Service 6)​ ​Notification​ ​Setting 7)​ ​SD​ ​Card 8)​ ​Other​ ​Functions​ ​Setting Part​ ​4:​ ​How​ ​to​ ​check​ ​the​ ​video​ ​on​ ​Browser 1.​ ​Web​ ​Log​ ​In 2.​ ​Web​ ​Function​ ​Introduce Part​ ​5:​ ​FAQ Part​ ​6:​ ​Customer​ ​Service

3 3 4 4 4 4 6 7 8 8 8 10 10 11 12 13 14 15 15 16 17 18

​ ​Part​ ​1:​ ​Main​ ​Function​ ​Description

Part​ ​2:​ ​How​ ​To​ ​Download​ ​Mobile​ ​APP A)​ ​ ​Search​ ​and​ ​download​ ​“DigooCloud”​ ​in​ ​Apple​ ​Store​ ​or​ ​Android​ ​app​ ​store. B)​ ​ ​Scan​ ​the​ ​QR​ ​code​ ​below.

Part​ ​3:​ ​Quick​ ​Guideline 1.​ ​Register​ ​an​ ​Account When you use the app for the first time, you need to register an new account with your email, click “Sign Up”​ ​and​ ​set​ ​up​ ​the​ ​password​ ​yourself. *If​ ​you​ ​forget​ ​the​ ​password,​ ​just​ ​click​ ​"Forgot​ ​Password”​ ​to​ ​reset. *Password​ ​should​ ​be​ ​at​ ​least​ ​6​ ​characters​ ​and​ ​less​ ​than​ ​30​ ​characters. It​ ​should​ ​be​ ​a​ ​combination​ ​of​ ​letters​ ​and​ ​numbers NOTICE: Please turn on the GPS service before adding the device on the Android mobile phone . After installation is complete, you will be asked to turn on GPS service when you use the app at the first time, if​ ​you​ ​choose​ ​not​ ​to​ ​turn​ ​on​ ​the​ ​GPS​ ​service,​ ​please​ ​uninstall​ ​and​ ​reinstall​ ​the​ ​app​ ​again.

2.​ ​Add​ ​The​ ​Camera

There are three methods available for camera network configuration. The QR Code scanning is recommended if you are first time to configure the camera. The Wired Network Method is recommended when the camera has a network port. The Wi-Fi Network method is recommended if the above methods are​ ​not​ ​working. NOTICE: Please noticed that DG outdoor camera series does not have voice announcements. Please use​ ​wired​ ​network​ ​method​ ​way​ ​to​ ​add​ ​camera.

1)​ ​Scan​ ​QR​ ​Code​ ​Method

A. Please make sure your phone has connected to the Wi-Fi, and then click “Scan QR code to add”, reset the camera, after hearing the sound “Please use mobile phone for Wi-Fi configuration”, please click the​ ​“Press​ ​the​ ​SET​ ​button” B.​ ​Select​ ​the​ ​same​ ​WIFI​ ​your​ ​phone​ ​use​ ​and​ ​login​ ​with​ ​the​ ​WIFI​ ​password. C. Align the two-dimensional code displayed on the phone with the camera lens, maintain a distance of 4-8​ ​inches​ ​and​ ​keep​ ​balance. D. Click “Hear the buzzing” after hearing the Beep, a few seconds later, you will hear the voice “Internet connected,​ ​welcome​ ​to​ ​use​ ​cloud​ ​camera”

2)​ ​Wired​ ​Network​ ​Method​ ​(Only​ ​support​ ​LAN​ ​port​ ​device) A.​ ​Please​ ​connect​ ​network​ ​cable​ ​between​ ​camera​ ​and​ ​Wi-Fi​ ​router. B.​ ​After​ ​your​ ​phone​ ​connect​ ​to​ ​the​ ​Wi-Fi,​ ​Click​ ​“​Add​ ​device​”​ ​and​ ​“​Choose​ ​a​ ​wired​ ​network​”

​​​​​ ​​​​​ C.​ ​Please​ ​scan​ ​the​ ​QR​ ​code​ ​on​ ​the​ ​device​ ​and​ ​wait​ ​for​ ​the​ ​network​ ​connection​ ​to​ ​succeed. D.​ ​Open​ ​the​ ​video,​ ​click​ ​the​ ​set​ ​icon​ ​to​ ​the​ ​settings​ ​page E. Select “Wi-Fi Network” and choose the same WIFI your phone use, login with your password, then click​ ​“Connect” F.​ ​Unplug​ ​the​ ​network​ ​cable.

3)​ ​Wi-Fi​ ​Network​ ​Method A.​ ​After​ ​your​ ​phone​ ​connect​ ​to​ ​a​ ​Wi-Fi,​ ​please​ ​click​ ​“​Add​ ​device​”​ ​and​ ​“​Choose​ ​a​ ​Wi-Fi​ ​network​” reset the camera, after hearing the voice “Please use mobile phone for Wi-Fi configuration”, please click the​ ​“Press​ ​the​ ​SET​ ​button” B.​ ​Select​ ​the​ ​same​ ​WIFI​ ​your​ ​phone​ ​use​ ​and​ ​login​ ​with​ ​the​ ​WIFI​ ​password. C. Hear the voice “Internet connected, welcome to use cloud camera” and wait for the Wi-Fi connection succeed.

3.​ ​APP​ ​Functions​ ​Introduce 1)​ ​Online​ ​Video​ ​Watching​ ​Interface A:​ ​Favorites,​ ​save​ ​any​ ​video​ ​you​ ​like B: Message, including the motion alarm and​ ​ ​ ​ ​audible​ ​alarm C:​ ​Pan​ ​&​ ​Tilt D:​ ​Mute/Unmute E:​ ​Two​ ​way​ ​audio. F:​ ​Snapshot G:​ ​Parameter​ ​Menu H:​ ​Full​ ​Screen I: Cloud video replay, drag the timeline position​ ​to​ ​check​ ​the​ ​history​ ​recording.

Cloud​ ​Video​ ​Playback​ ​/​ ​Edit

click​ ​the​ ​icon,​ ​check the​ ​cloud​ ​ ​video page

change the title of​ ​this​ ​video set the time of this video

choose the video​ ​and​ ​click​ ​“cut”

Click​ ​save,​ ​and​ ​the​ ​video​ ​will​ ​be​ ​saved​ ​to​ ​“my​ ​videos”​ ​automatically

3)​ ​Favorites​ ​Video​ ​Playback​ ​/​ ​Share A.​ ​Click​ ​“Favorites” B.​ ​Choose​ ​and​ ​play​ ​the​ ​video C.​ ​Click​ ​“Share”,​ ​you​ ​could​ ​share​ ​your​ ​Video​ ​on​ ​Facebook​ ​and​ ​YouTube,​ ​it​ ​will​ ​be​ ​shared​ ​by​ ​link. D.​ ​Select​ ​“Download”​ ​to​ ​save​ ​the​ ​video​ ​to​ ​your​ ​phone.

4)​ ​Close/Open​ ​the​ ​Camera,​ ​Set​ ​Your​ ​Monitoring​ ​Plan A.​ ​Click​ ​the​ ​setting​ ​icon,​ ​check​ ​the​ ​parameter​ ​menu B.​ ​Click​ ​“Device​ ​is​ ​On”​ ​to​ ​open​ ​/​ ​close​ ​the​ ​camera C.​ ​Click​ ​“Auto​ ​Turn​ ​On/Off​ ​”​ ​to​ ​set​ ​the​ ​monitoring​ ​plan

5)​ ​Cloud​ ​Storage​ ​Service

We offer 15-day FREE TRIAL cloud service, everyone can enjoy the cloud storage service for free, after

that​ ​you​ ​can​ ​choose​ ​to​ ​pay​ ​for​ ​the​ ​service​ ​with​ ​a​ ​low​ ​cost. A.​ ​Select​ ​“Cloud​ ​Video​ ​Plan”​ ​and​ ​check​ ​Subscription​ ​packages B. There are three kinds of subscription packages for you, you can choose the month service/ year service​ ​freely. C. We support PayPal payment system, click “Go to PayPal now” and then finish the payment ( please install​ ​PayPal​ ​app​ ​in​ ​advance​ ​) Note: The cloud services are supported by Amazon AWS, all the videos and messages are saved to amazon web services, it was authenticated by US-EU Safe Harbor protocol verification, ensuring your safety and privacy are inviolable. Due to the cloud subscription package is binding with the device, if the camera stops working and you need to transfer the subscription package to​ ​new​ ​device,​ ​please​ ​contact​ ​the​ ​seller.

Click​ ​Notification​ ​Settings,​ ​then​ ​set​ ​your​ ​notification​ ​model.

A.​ ​Open​ ​audible​ ​alarm,​ ​get the​ ​alarm​ ​message​ ​and record​ ​the​ ​video​ ​after hearing​ ​the​ ​voice. B.​ ​Open​ ​motion​ ​alarm,​ ​get the​ ​alarm​ ​message​ ​and record​ ​the​ ​video​ ​after​ ​the changes​ ​monitored​ ​by camera. C.​ ​schedule​ ​notifications. D.Open/Close​ ​mobile phone​ ​notifications. E:​ ​Set​ ​email​ ​notifications.

7)​ ​SD​ ​Card Insert​ ​the​ ​SD​ ​card​ ​into​ ​the​ ​camera​ ​and​ ​start​ ​the​ ​camera (Don’t​ ​do​ ​this​ ​while​ ​it’s​ ​working)

TF​ ​card​ ​requirements A:Memory​ ​space​ ​8-64G B:C10​ ​TF​ ​card C:FAT32​​ ​format D:Use​ ​after​ ​formatting

Click​ ​“SD​ ​Card​ ​State”​ ​to​ ​check​ ​it Note: After the SD card is inserted, the video will be saved to the SD card and loop coverage in the future.

8)​ ​Other​ ​Functions​ ​Setting A​.​ ​Device​ ​name B​.​ ​Time​ ​zone. HD video: switch the quality of video, HD​ ​/​ ​SD Device Microphone: ​Open / Close the microphone Night​ ​Vision: 1.​ ​Off​ ​/​ ​Close​ ​the​ ​night​ ​vision 2.​ ​On,​ ​always​ ​open​ ​night​ ​vision 3.​ ​Auto,​ ​automatic​ ​switch​ ​over Rotate The Video Feed 180°: ​Flip the picture when the camera is installed under the​ ​roof. Wi-Fi Network: ​Change the Wi-Fi on the device.

Note: ​The Wi-Fi must be searchable, if the location is changed and the Wi-Fi is different, please reset and​ ​connect​ ​to​ ​the​ ​new​ ​Wi-Fi​ ​again. Device​ ​Details:​ ​Check​ ​the​ ​ID​ ​and​ ​the​ ​number​ ​of​ ​the​ ​software\hardware​ ​of​ ​the​ ​device. Remove Device: Please remove the camera of your account if you need to use another account to add​ ​the​ ​camera.

Part​ ​4:​ ​How​ ​to​ ​check​ ​the​ ​video​ ​on​ ​Browser 1.​ ​Web​ ​Log​ ​In

Enter​ ​the​ ​email​ ​you​ ​register​ ​in​ ​the​ ​app​ ​and​ ​login​ ​with​ ​your​ ​password​ ​on​ h ​ ttps://www.eyeplusiot.com

2.​ ​Web​ ​Function​ ​Introduce

A.​ ​4x​ ​Digital​ ​zoom B.​ ​Stop​ ​playback C.​ ​Volume​ ​setting D.​ ​Talkback​ ​button E.​ ​PAN​ ​/​ ​TILT F.​ ​Full​ ​Screen G.​ ​Close​ ​/​ ​Open​ ​Camera H.​ ​Parameter​ ​setting,​ ​set​ ​the​ ​quality​ ​of​ ​video​ ​and​ ​settings​ ​of​ ​notifications. I.​ ​Cloud​ ​video​ ​replay,​ ​drag​ ​to​ ​each​ ​timeline​ ​position​ ​to​ ​check​ ​the​ ​history​ ​recording.

Part​ ​5:​ ​FAQ 1.​ ​Can’t​ ​add​ ​the​ ​device？

A.​ ​Please​ ​make​ ​sure​ ​the​ ​camera​ ​has​ ​been​ ​reset.​ ​Press​ ​the​ ​Reset​ ​button​ ​until​ ​hear​ ​the​ ​Prompt​ ​Tone B.​ ​Only​ ​support​ ​2.4GHZ​ ​Wi-Fi,​ ​if​ ​your​ ​Wi-Fi​ ​router​ ​is​ ​5GHZ,​ ​please​ ​switch​ ​to​ ​2.4/5GHZ​ ​dual​ ​mode. C.​ ​Please​ ​confirm​ ​the​ ​camera​ ​wasn’t​ ​bound​ ​by​ ​the​ ​other​ ​account. There​ ​are​ ​four​ ​sound​ ​prompts​ ​in​ ​the​ ​progress (1)“​Please​ ​use​ ​mobile​ ​phone​ ​for​ ​Wi-Fi​ ​configuration​”​ ​after​ ​power​ ​on. (2)Select your Wi-Fi and login with your password, after the device makes a noise like “​Beep​” you will hear​ ​this​ ​“​Please​ ​wait​ ​for​ ​Wi-Fi​ ​connecting​”. (3)“​Please​ ​wait​ ​for​ ​internet​ ​connecting​”​ ​after​ ​getting​ ​the​ ​Internet​ ​IP​ ​address. (4)“​Internet​ ​connected​ ​welcome​ ​to​ ​use​ ​cloud​ ​camera​” A. If you can’t go to the second step, please confirm the Wi-Fi channel is not hidden, and the Wi-Fi router can’t be so far from the camera. If this way doesn’t work, please scan the QR code to add the camera. B. If you can’t go to the third step, please reduce the number of the Wi-Fi user name, and delete the special​ ​characters​ ​of​ ​your​ ​Wi-Fi​ ​password. C.​ ​If​ ​you​ ​can’t​ ​go​ ​to​ ​the​ ​forth​ ​step,​ ​please​ ​try​ ​again,​ ​if​ ​it​ ​still​ ​doesn’t​ ​work,​ ​please​ ​contact​ ​the​ ​seller.

2.​ ​What’s​ ​the​ ​difference​ ​of​ ​the​ ​timeline’s​ ​colors？ Orange​​ ​means​ ​Alarm​ ​Video​ ​Recording Blue​​ ​means​ ​Audible​ ​Alarm​ ​Video​ ​Recording Gray​​ ​means​ ​No​ ​Exceptions​ ​and​ ​TF​ ​Card​ ​Video​ ​Recording White​​ ​means​ ​no​ ​recording.

3.​ ​Why​ ​does​ ​it​ ​have​ ​an​ ​interval​ ​while​ ​the​ ​video​ ​is​ ​recording​ ​to​ ​the​ ​TF​ ​card

The size of the video file is limited. Once the video size close to the critical value, the video file will be created​ ​and​ ​the​ ​next​ ​video​ ​will​ ​continue​ ​to​ ​be​ ​recorded,​ ​there​ ​is​ ​an​ ​interval​ ​but​ ​very​ ​short.

4.​ ​The​ ​TF​ ​card​ ​can’t​ ​be​ ​identified？

Please check if the TF card meets the quality requirements, when the Wi-Fi signal is not good, it also can’t​ ​be​ ​identified.

5.​ ​The​ ​video​ ​recording​ ​timeline​ ​is​ ​blank​ ​after​ ​the​ ​cloud​ ​service​ ​expired.

The video can’t be replayed after cloud service expired, if there is no TF card in the camera, the video would​ ​not​ ​be​ ​recorded. If the TF card is always working, but the video files disappear, please check the Check TF card state, if it is normal on the App but no video has been recorded, please format the TF card. If it still doesn’t work, please​ ​use​ ​an​ ​new​ ​TF​ ​card​ ​and​ ​try​ ​again.

6.​ ​Why​ ​I​ ​can’t​ ​get​ ​the​ ​notifications​ ​on​ ​my​ ​phone？

Make​ ​sure​ ​the​ ​App​ ​get​ ​the​ ​message​ ​pushing​ ​rights Otherwise, when you are watching the real-time video on the App, there is no warning notifications, because​ ​it’s​ ​unnecessary​ ​to​ ​send​ ​notifications​ ​when​ ​you​ ​are​ ​watching​ ​the​ ​video​ ​online. Advanced message push system, the warning notifications won’t be pushed to your phone all the time but​ ​it​ ​will​ ​record​ ​all​ ​the​ ​messages​ ​and​ ​videos.

7.​ ​Camera​ ​disconnect？

Please check the power and network, then restart the camera. If this way doesn’t work please remove the​ ​camera​ ​and​ ​add​ ​it​ ​again​ ​on​ ​the​ ​App.

8.​ ​Circle​ ​in​ ​the​ ​video,​ ​video​ ​runs​ ​slowly？ Circle​ ​in​ ​the​ ​video​ ​means​ ​it’s​ ​still​ ​loading,​ ​please​ ​check​ ​your​ ​network​ ​environment. 9.​ ​How​ ​do​ ​the​ ​other​ ​people​ ​watch​ ​the​ ​video? Share​ ​the​ ​App​ ​Account​ ​information​ ​with​ ​other​ ​people.

10.​ ​How​ ​many​ ​people​ ​can​ ​use​ ​the​ ​account​ ​simultaneously. There​ ​is​ ​no​ ​theoretical​ ​limitation.

11.​ ​Why​ ​adding​ ​camera​ ​to​ ​another​ ​account​ ​would​ ​fail?？

One camera one account, if the other account needs to add the camera, please remove the camera of the​ ​current​ ​device.

12.​ ​How can I get my camera connect​ ​to the other Wi-Fi.

Two ways: A:​ ​When you need to change to another Wi-Fi without moving the place. Parameter setting >> Wi-Fi Network >> select the Wi-Fi B:​ ​When the camera is moved to another place, please start the camera, you will see the “Device disconnected” on the main page, and then click “TROUBLESHOOT” to connect to the Wi-Fi again.