If you suspect Fraud, Waste, or Abuse please click here.
If you are an Agent interested in selling our products, please call Agent Support at 1-888-871-0417.
Pennsylvania 1-800-685-5209 TDD/TTY: 711 8 a.m. - 8 a.m. Eastern Time
7 Days a week from October 1 through March 31.
* From April 1 through September 30 our business hours are 8 a.m. - 8 p.m., Monday through Friday.
Member Complaints and Appeals:
Highmark Wholecare
Attn: Member Appeals Department
P.O. Box 22278
Pittsburgh, PA 15222
Fax: 412-255-4503
If you suspect Fraud, Waste or Abuse please click here.
For information regarding your specific benefits, click here.
To find a Sales rep to help you with Wholecare's Medicare D-SNP plans click here.
Please be aware that our offices are closed on the following holidays. If an answering service is reached, please leave a message and your call will be returned as soon as possible.
Do not use this form to ask questions about your health coverage or share personal health information. If you have questions, call Member Services at 1-800-392-1147 TTY 711.
Customer Service© by Highmark Wholecare SM
This information is issued on behalf of Highmark Wholecare, which is an independent licensee of the Blue Cross Blue Shield Association. Highmark Wholecare serves a Medicaid plan to Blue Shield members in 13 counties in central Pennsylvania, as well as, to Blue Cross Blue Shield members in 14 counties in western Pennsylvania. Highmark Wholecare serves Medicare Dual Special Needs plans (D-SNP) to Blue Shield members in 14 counties in northeastern Pennsylvania, 12 counties in central Pennsylvania, 5 counties in southeastern Pennsylvania, and to Blue Cross Blue Shield members in 27 counties in western Pennsylvania.